SALON POLICIES



At Diaspora Salon, our goal is to provide professional, innovative, and quality hair care services for all clients.
Before requesting or making an appointment, please take the time to thoroughly read our policies, as no exceptions apply.
If you have any questions or concerns, please feel free to contact us at 410-366-8700 or hello@diasporasalon.com


CANCELLATION & TARDINESS POLICY

When reserving time for your appointment, our staff commits to meet with you at a scheduled time, and eagerly anticipates your appointment. Other clients often want to schedule an appointment for a time that has already been booked, and we are unable to accommodate them because of our prior commitment to you. Your appointment is scheduled with accuracy and is reserved especially for you.

If you need to cancel, reschedule or change full services within a scheduled appointment, we respectfully request you notify us no later than 2 days (48 hours) before your appointment time. We understand that schedules change, but to make sure we have appointments available for other guests we strictly enforce this policy. If you cancel or reschedule after 48 hours, you will be charged 100% of the cost of your scheduled appointment. We understand that medical emergencies do happen and we show sensitivity in such situations.

For us to accommodate you and other patrons on time, we respectfully ask that you be on time for your appointment. If you are running a few minutes behind, please contact us and we can hold your appointment for up to 15 minutes. After 15 minutes we reserve the right to cancel your appointment and enforce our Cancellation Policy. If we are able to accommodate the lateness, we reserve the right to start other clients who are on time for their appointment. Again, we understand that medical emergencies do happen and we do show sensitivity in such situations.
 

APPOINTMENTS

When scheduling an appointment with us, we do require an active credit or debit card to secure the appointment. The card will not be charged unless our above- outlined Cancellation or Tardiness Policies are breached. By entering or giving us your credit card information at the time of booking, you agree to our cancellation terms of your card on file being charged if you cancel within 48 hours of the start of your appointment, miss your appointment time, are not prepared for your appointment (hair not taken down from a previous style, no DevaCut or Curly Cut prep), or do not show up.

Appointment reminders requesting you to confirm your appointment with us are sent via text message and email three days in advance of all appointments. We ask that you confirm your appointment via text by following the prompts from the confirmation message (the system will ask you to reply "Yes" to confirm your appointment). We require that all appointments be confirmed no later than 48- hours before the scheduled start time.

Should you need to cancel, reschedule, or make a change to your existing appointment, you may do so using our online system (click "Book Now" here), by emailing us, or by calling and/ or leaving a voicemail at (410) 366-8700. We are not responsible for cancellation requests attemped but not made, requests texted or requests sent to the wrong email address.
 

CURLY HAIR STYLING & CUTTING

Two of our specialties at Diaspora Salon are Curl Discovery™ and Curly Cuts (includes the DevaCut™). Contrary to the belief, we do not use chemicals to help discover your curls!. Instead, we use our exclusive methods to help uncover, define and capture your true, natural curl pattern. And if you are transitioning from damage due to color, keratins, or heat tools and would like to begin wearing your hair curly, we can help!

If you are interested in our Curly Cut or DevaCut™ services, there is a special way to prepare your hair. These are 2- step services: the first step is completed at home and the second step is completed in the salon by us. The information on how to prepare your hair at home can be found here. Failure to complete Step 1 at home and properly prepare your hair prior to your visit may result in your appointment being cancelled upon arrival, or you being charged a $75 Prep Fee. Please note: none of our Curly Cuts, including the DevaCut™ is compatible with straightening your hair. While the Prep is not required for Wash & Gos and Curl Discovery services, for best results, we definitely recommend it.
 

GUESTS & CHILDREN

Due to limited space and for the comfort of all clients, guests, including children not being serviced are not permitted in the salon. Guests arriving with children not being serviced will be asked to reschedule and will be subject to our cancellation policy.

On a case-by-case-basis, we offer salon services for those under 12 years old for children of existing clients, provided the child is salon ready, meaning they can sit still and handle a professional salon service. If a child becomes disruptive during their appointment, the service will immediately stop and the parent will still be responsible for the full cost of the appointment. Please contact the salon at 410-366-8700 if you are interested in having your child become a client at Diaspora Salon. For children under 16, we require one parent or guardian to stay during the duration of the appointment, with no additional children or guests. Our waiting area is very small and reserved for clients arriving early waiting to be serviced, and for staff breaks.
 

PRICING

Pricing at Diaspora Salon is based on the average amount it takes to perform the desired service, products used to complete the service and the level of skill required to perform the service. Prices listed may be increased based on length, density, preparation work performed by our staff, and if additional time or product are needed to perform the service. Prices are subject to change without notice. If you have specific questions on pricing, please inquire prior to being serviced. For color services, we are able to give close estimates only, not definite prices before the service is completed.
 

SERVICE GUARANTEE

We pride ourselves on providing all clients with fantastic service and quality customer care. We are professional, highly- skilled and experienced, and will provide you with the best hair care services possible.

If you are not satisfied with the results of your salon service, due to a possible error by us, please contact the salon within 24 hours of your appointment. We will ask you to return to the salon for your hair to be visually assessed within 3 business days of your appointment, and are able to provide a one time complimentary adjustment within 5 business days of your appointment date if there is an error. We do not offer refunds on salon services.
 

DEPOSITS

Diaspora Salon is a “by appointment only” hair salon, therefore, last minute cancellations have a great impact to our business and that of our service providers. Because of this, deposits are required for last minute appointments and appointments that require more than 3 hours with a stylist. Deposits can be made via cash or credit card and the amount charged will be applied toward the services on the day of your appointments. All deposits are non- refundable and must be used within 2 months.
 

ALLERGIES, MEDICAL CONDITIONS, MEDICATIONS

We kindly ask that you advise us of any illness, injury or changes to your health status prior to any services to be conducted. We cannot be held responsible if a client does not disclose pertinent health information.
 

FOOD

Outside food is strictly prohibited in the salon. Additionally, we ask that clients not discard any outside food within the salon's trash receptacles.
 

PAYMENT

We accept cash, Diaspora Salon gift certificates, and all major credit and debit cards. We do not accept checks.