CANCELLATIONS, RESCHEDULING & RESERVATION FEES

Reservation Fees and deposits are nonrefundable. With proper notice, they may be transferred once to an appointment occurring within 30 days.

FOR STYLING/ CUT/ SHAPING SERVICES ONLY (non-hair color appointments)
Cancellations, rescheduling, or appointment changes require 3 full days’ notice (72 hours) to avoid being charged the full cost of the scheduled service.

FOR ANY SCHEDULED SERVICES THAT INCLUDE HAIR COLOR
Cancellations, rescheduling, or appointment changes require 4 full days’ notice (96 hours) to avoid being charged the full cost of the scheduled service.

All requests for changes must be made by calling/ leaving a voicemail at 410-366-8700, or by emailing the salon at hello@diasporasalon.com. We are not responsible for cancellation requests attemped but not received, requests texted or requests sent to the wrong email address.

We understand that unexpected situations may arise; however, please confirm your availability before reserving an appointment with us, as cancellations and rescheduling significantly affect our small business. As such, we are unable to offer exceptions. Thank you for your understanding.

RESERVING APPOINTMENTS

An active credit or debit card is required to reserve an appointment with us. Appointments must be confirmed at least 72 hours in advance for styling and cutting services, or 96 hours in advance for services including hair color. Your request to confirm will be sent to your cell phone number and email address on file.

CURLY & COILY HAIR STYLING & CUTTING & HAIR COLOR

We work with curly, coily and Afro- textured hair in its natural, raw state only. We do not service hair altered by relaxers, texturizers, keratin treatments, thermal relaxing, or heat damage unless the compromised hair will be removed during the appointment.

If you are interested in our Curly Cut service, there is a special way to prepare your hair. These are 2- part services: the first step is completed at home and the second step is completed in the salon by us. Information on how to prepare your hair at home can be found here. Failure to complete Step 1 at home and properly prepare your hair prior to your visit may result in your appointment being cancelled or you being charged a $75 Prep Fee. Please trust the process and follow our directions for best results.

IF YOU USE SHEA MOISTURE, CANTU, CAMILLE ROSE, or MIELLE hair products, YOU MUST shampoo your hair with a FULL DETOX SHAMPOO PRIOR to COMING TO YOUR APPOINTMENT or please contact us to add on a Color Prep service.

Please note: Our Curly Cuts are NOT compatible with straightening your hair or hair that is straight, heat- stretched/ heat damaged UNLESS you want the compromised hair cut off. Should you make an appointment for services and your hair is heat- stretched/ heat- damaged, or straight and you don’t want to remove that hair, your appointment will be cancelled and the card on file charged for the time you reserved with the stylist. We work with curls in their natural curly/ coily state only unless you want that compromised hair completely removed. Please don’t attempt to bypass this.

GUESTS & CHILDREN

Services are reserved for guests ages 18 and older. We are unable to accommodate additional guests in the salon.

PRICING

Pricing reflects the time, product, and expertise required for each service. Final pricing may vary based on length, density, preparation, additional time, or product needed. Hair color pricing is estimated until the service is completed.

SERVICE GUARANTEE

We pride ourselves on providing all clients with fantastic service and quality customer care. We are professional, highly- skilled and experienced, and will provide you with the best hair care services possible.

Concerns regarding a salon service must be reported within 48 hours, with photos. Confirmed service errors may be adjusted within 5–10 business days; refunds are not provided. Hair color services are guaranteed only when the recommended products are purchased at the appointment.

Unopened products may be returned within seven days for product credit. Product credit cannot be applied toward salon services.

TAKE DOWN SERVICES

Please arrive with all previous styles fully removed and your hair ready to be serviced, as take-down services are not offered. Hair recently removed from braids or other long-term styles must be thoroughly detangled and free of matting; otherwise, the appointment may be cancelled and the card on file charged for the reserved service.

ALLERGIES, MEDICAL CONDITIONS, MEDICATIONS

We kindly ask that you advise us of any illness, injury or changes to your health status prior to any services to be conducted. We cannot be held responsible if a client does not disclose pertinent health information.

FOOD

Outside food is prohibited in the salon. Beverages are ok.