SALON POLICIES

 


At Diaspora Salon, our goal is to provide professional, innovative, and quality hair care services for all clients. Before requesting or making an appointment, please take the time to thoroughly read our policies, as no exceptions apply. If you have any questions or concerns, please feel free to contact us at 410-366-8700 or hello@diasporasalon.com


CANCELLATION & TARDINESS POLICY

When booking your appointment, our staff commits to meet with you at a scheduled time, and eagerly anticipates your appointment. Other clients often want to schedule an appointment for a time that has already been booked, and we are unable to accommodate them because of our prior commitment to you. Your appointment is scheduled with accuracy and is reserved especially for you.

If you need to cancel, reschedule or change full services within a scheduled appointment, we respectfully request you notify us no later than 2 days (48 hours) before your appointment time. We understand that schedules change, but to make sure we have appointments available for other guests we strictly enforce this policy. If you cancel or reschedule after 48 hours, you will be charged 100% of the cost of your scheduled appointment. We understand that medical emergencies do happen and we show sensitivity in such situations.

When scheduling an appointment with one of our stylists, we do require an active credit or debit card to secure the appointment. The card will not be charged unless our above- outlined cancellation policy is breached. By entering or giving us your credit card information at the time of booking, you agree to our cancellation terms of your card on file being charged if you cancel within 48 hours of the start of your appointment or do not show up. 

Additionally, for us to accommodate each patron in a timely manner, we respectfully ask that you be on time for your appointment. if you are running a few minutes behind, we can hold your appointment for up to 15 minutes provided we hear from you. After 20 minutes we reserve the right to cancel your appointment. Again, we understand that medical emergencies do happen and we do show sensitivity in such situations.

Appointment reminders are sent via email and/or text message three days in advance of all appointments. Should you need to confirm, cancel, reschedule, or make a change to your existing appointment, you may email, cancel or reschedule using the link in your email confirmation, call and/ or leave us a voicemail at (410) 366-8700. We are not responsible for messages texted, sent to the wrong number or wrong mail address.
 

SERVICE GUARANTEE

We pride ourselves on providing all clients with fantastic service and quality customer care. We are professional, highly- skilled and experienced, and will provide you with the best hair care services possible.

However, if you are not satisfied with the results of your salon service, please contact us the salon within 24 hours of your appointment. We will ask you to return to the salon for your hair to be visually assessed within 3 business days of your appointment, and are able to provide a one time complimentary adjustment within 5 business days of your appointment date. We do not offer refunds on salon services.
 

CURLY HAIR STYLING & CUTTING

Two of our specialties at Diaspora Salon are Curl Discovery™ and Curly Cuts (includes the DevaCut™). Contrary to the belief, we do not use chemicals to bring out your curls. Instead, we use our exclusive methods to help define and capture your true, natural curl pattern. And if you are transitioning from damage due to color, keratins, or heat tools and would like to begin wearing your hair curly, we can help!

If you are interested in our services to bring out your curls, there is a special way to prepare your hair. These are 2- step services, and the 1st step is completed at home. The information on how to prepare your hair at home can be found here. Failure to complete Step 1 at home and properly prepare your hair prior to your visit may result in your appointment being cancelled upon arrival, or you being charged a Prep Fee. Please note: none of our Curly Cuts, including the DevaCut™ is compatible with straightening your hair.
 

GUESTS & CHILDREN

Due to limited space and for the comfort of all clients, guests, including children not being serviced are not permitted in the salon.

On a case-by-case-basis, we offer salon services for those 10 years old and over, provided they are salon ready, meaning they can sit still and handle a professional salon service. If a child become disruptive during their appointment, the service will immediately stop and the parent will still be responsible for the full cost of the appointment. Please contact the salon at 410-366-8700 if you are interested in having your child become a client at Diaspora Salon. For children under 16, we require one parent or guardian to stay during the duration of the appointment, with no additional children or guests. Our waiting area is very small and reserved for clients arriving early waiting to be serviced, and for staff breaks.
 

DEPOSITS

Diaspora Salon is a “by appointment only” hair salon, therefore, last minute cancellations have a great impact to our business and that of our service providers. Because of this, deposits are required for last minute and Saturday appointments, and appointments that require more than 2 hours with a stylist. Deposits can be made via cash or credit card and the amount charged will be applied toward the services on the day of your appointments. All deposits are non- refundable and must be used within 3 months.
 

FOOD

Outside food is strictly prohibited in the salon. Additionally, we ask that clients not discard any outside food within the salon.
 

PAYMENT

We accept cash, Diaspora Salon gift certificates, and credit and debit cards. We do not accept checks.